Refund & Cancellation Policy

Introduction

At DevKodes, we are committed to delivering high-quality digital software products and providing reliable customer support. As our products are delivered electronically and can be downloaded or accessed immediately after purchase, refunds and cancellations are subject to the terms outlined in this policy. By purchasing a product from DevKodes, you agree to this Refund & Cancellation Policy.

Digital Products

All DevKodes products are digital products. No physical goods are shipped. Once an order is successfully completed, customers may receive instant download access, software license key(s), access to product updates (where applicable), and customer account access. Because digital products cannot be "returned" in the same way as physical goods, refunds are handled differently.

Order Cancellation

Orders may be cancelled only before the product has been delivered or the license key has been assigned. Once any of the following has occurred, the order is considered fulfilled: download access has been granted, a license key has been issued or assigned, or the product has been delivered electronically. After fulfillment, cancellation requests may no longer be possible.

Refund Eligibility

We may approve a refund in situations such as:

• Duplicate payment for the same order.
• Multiple accidental purchases of the same product.
• Technical issues that prevent product delivery and cannot be resolved within a reasonable time.
• Incorrect charges caused by a payment processing error.
• Other exceptional circumstances reviewed on a case-by-case basis.

Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase.
• Purchasing the wrong product.
• Failure to read the product description or system requirements.
• Incompatibility with third-party software not listed as supported.
• Lack of required technical knowledge.
• Failure to use the product correctly.
• Requests made after significant use of the product.
• Products where a license has been activated or extensively used, unless required by applicable law.

Technical Support Before Refund

If you experience difficulties using a product, we encourage you to contact our support team before requesting a refund. In many cases, installation issues, configuration problems, or compatibility concerns can be resolved quickly through technical support.

Refund Process

To request a refund, please contact our support team with your Order Number, Registered Email Address, Product Name, Reason for the refund request, and any relevant screenshots or error messages. Each request is reviewed individually.

Refund Method

If a refund is approved, it will be issued through the original payment method whenever possible. Processing times depend on the payment provider and your financial institution. DevKodes is not responsible for delays caused by banks or payment gateways after the refund has been initiated.

License Revocation

If a refund is approved for a licensed product, the associated software license may be revoked or deactivated, download access may be removed, and future software updates and support associated with that license may be discontinued. Continued use of refunded software after license revocation is not permitted.

Chargebacks

If a customer initiates a payment dispute or chargeback without first contacting DevKodes, we reserve the right to suspend the associated license, disable access to downloads, suspend the customer account while the dispute is investigated, and provide relevant transaction and licensing records to the payment provider. We encourage customers to contact us first so we can work toward a fair and timely resolution.

Policy Changes

DevKodes may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page and become effective upon publication.

Contact Us

If you have questions about this policy or wish to request a refund, please contact us:

DevKodes
🌐 devkodes.com
📧 support@devkodes.com